Return Policy


If you’re not satisfied with the quality of the products, get in touch within 15 days after receipt and we’ll do everything we can to investigate and find a solution. 

Every single item in our store is handmade. Puccissimé Pet Couture guarantees 100% money back within 15 days of delivery date for any reason. However, we are not responsible for any damage to the merchandise that is caused by your pet. Please supervise your pet while using the items.  

 ALL RETURNS MUST BE MADE BY MAIL:

Please review the following instructions in order to make sure that your return is processed correctly and quickly:

The product must be in its original packaging.

All unopened merchandise can be returned for a full refund.

You are responsible for all inbound and outbound shipping costs.

Items already shipped cannot be cancelled.

Credit for returned items will be given within 10 days after manufacturer receives the item.

DAMAGED / DEFECTIVE PRODUCTS:

If you receive an item that is damaged and/or defective, will be happy to exchange your product at no additional cost to you. If the damage is caused by your pet as a result of scratching, chewing, etc. we will not be held accountable for the damage.